Protect your investment with Iomega Service Plans!

Assuring the availability of your Iomega StorCenter Network Storage devices is a critical part of your data protection strategy. Iomega has made selecting and obtaining the best level of support for the entire life of this product easy and affordable. Getting your service plan from Iomega assures dependable delivery of results and lower total cost of ownership of your Iomega network storage solution. Iomega service is available 24x7 to protect your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. Service plans for your Network Storage devices are offered at different levels to best meet your needs.

Extended

If the availability of your desktop network storage equipment is critical to your business and your IT resources are limited, upgrade your base service with an Iomega service plan. It ensures 24x7 technical support with Iomega's technical experts and extends the warranty to 5 years.

Technical Support for Desktop Equipment — Iomega technical experts will quickly identify the cause of the problem and provide a solution.

  • Base Technical Support: Phone and email — Monday through Friday during local business hours
  • Service Plan Technical Support: Phone and email — 24x7 (after hours in English) with priority routing.
RMA Parts Delivery/Hardware Replacements — When an RMA is necessary Iomega offers the following delivery option.
  • Advance Exchange — Iomega will send a replacement device or component and a mailer label for easy returns.
Support Priority — Entitles you to priority routing.

Web based Customer Support — Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.

Automated Support Alerts — Your Iomega network storage product provides notifications when new firmware or other updates are available.

Online Case Tracking — Customers can create an Iomega My Support account to track and manage any open cases within Iomega Tech Support.

Warranty — Service plans are available for a 5 year term

This Service Plan is available for the following Models:



Enhanced

If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. When your IT resources are limited and availability is critical, the Enhanced plan ensures 24x7 access to Iomega's technical experts, and next-day onsite hardware service. Decide the duration you need for your service plan and choose from 3 year or 5 year terms.

Technical Support — Iomega technical experts will quickly identify the cause of the problem and provide a solution.

  • Base Technical Support: Phone and email — Monday through Friday during local business hours
  • Service Plan Technical Support: Phone and email — 24x7 (after hours in English) with priority routing.
Onsite Parts Replacement — If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware. Onsite services include component next business day replacement parts. 4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day.

Strategic Parts Kit — This on-site kit is part of the Premium Service plan, and can be purchased separately for the other service plans. This kit includes the following items:
  • Replacement hard disk drive with HDD tray
  • Replacement power supply
  • Spare Fan (for ix12 & px12 rackmount models only)
RMA Parts Delivery/Hardware Replacements — When an RMA is necessary Iomega offers the following delivery option.
  • Advance Exchange — Iomega will send a replacement device or component and a mailer label for easy returns.
  • Expedited Advance Exchange — Iomega will use expedited shipment for replacements.
Support Priority — Customers with Premium plans receive the highest priority in the support queue. Enhanced Service Plans entitle you to priority routing.

Web based Customer Support — Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.

Automated Support Alerts — Your Iomega network storage product provides notifications when new firmware or other updates are available.

Online Case Tracking — Customers can create an Iomega My Support account to track and manage any open cases within Iomega Tech Support.

Warranty — Service plans are available for 3 and 5 year terms

This Service Plan is available for the following Models:



Premium

If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. When your IT resources are limited and availability is critical, the Premium plan ensures 24x7 access to Iomega's technical experts, and next-day onsite hardware service. The Premium plan adds 4 hour onsite service and includes a strategic spares kit to ensure your business keeps running. Decide the duration you need for your service plan and choose from 3 year or 5 year terms.

Technical Support — Iomega technical experts will quickly identify the cause of the problem and provide a solution.

  • Base Technical Support: Phone and email — Monday through Friday during local business hours
  • Service Plan Technical Support: Phone and email — 24x7 (after hours in English) with priority routing.
Onsite Parts Replacement — If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware. Onsite services include component next business day replacement parts. 4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day.

Strategic Parts Kit — This on-site kit is part of the Premium Service plan, and can be purchased separately for the other service plans. This kit includes the following items:
  • Replacement hard disk drive with HDD tray
  • Replacement power supply
  • Spare Fan (for ix12 & px12 rackmount models only)
RMA Parts Delivery/Hardware Replacements — When an RMA is necessary Iomega offers the following delivery option.
  • Advance Exchange — Iomega will send a replacement device or component and a mailer label for easy returns.
  • Expedited Advance Exchange — Iomega will use expedited shipment for replacements.
Support Priority — Customers with Premium plans receive the highest priority in the support queue. Enhanced Service Plans entitle you to priority routing.

Web based Customer Support — Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation.

Automated Support Alerts — Your Iomega network storage product provides notifications when new firmware or other updates are available.

Online Case Tracking — Customers can create an Iomega My Support account to track and manage any open cases within Iomega Tech Support.

Warranty — Service plans are available for 3 and 5 year terms

This Service Plan is available for the following Models: